Privacy Policy

Introduction

Plateau-path ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

Information We Collect

Personal Information You Provide

When you interact with our website or services, you may provide us with:

• Contact information (name, email address, mailing address)
• Tour preferences and travel requirements
• Accessibility needs and dietary restrictions
• Payment information (processed through secure third-party services)
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised)

How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide requested services
• To process bookings and coordinate tour arrangements
• To communicate with you about your reservations
• To improve our website and services
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in tour delivery (guides, accommodations, transportation)
• Payment processors for secure transaction handling
• Legal authorities when required by law

All third-party service providers are contractually bound to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Inquiry data is typically retained for 24 months; booking records are retained for 7 years for accounting purposes.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for optional processing
• Lodge a complaint with the Privacy Commissioner of Canada

Cookies

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Plateau-path Heritage Tours
245 Water Street, Suite 302
Halifax, Nova Scotia B3J 1S2
Canada

Email: [email protected]